How to speak on telephone for business?

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Monday, October 13, 2008 1:40:40 PM

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Home > City Resources > Communication > Tips

Communication

Tips

Communication

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The future of technology
:	Tips
How to speak on telephone for business?

How to speak effectively on telephone for business.

Use your first name when answering the phone.
Do not to keep a caller on hold for a long time.
Leave brief, clear messages on answering systems
Try to sound genuinely interested in what the caller has to say, and use her name whenever you can to personalize the call.
Smile when you talk to people on the phone - it will show up in your voice.
Avoid acting rushed, even if you are