How to
speak effectively on telephone for business.
- Use your first name when answering the phone.
- Do not to keep a caller on hold for a long time.
- Leave brief, clear messages on answering systems
- Try to sound genuinely interested in what the caller
has to say, and use her name whenever you can to personalize
the call.
- Smile when you talk to people on the phone - it will
show up in your voice.
- Avoid acting rushed, even if you are
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